Frequently Asked Questions
Expert answers to your skincare and ordering inquiries.
Are iS Clinical products suitable for sensitive skin?
Yes, many of our products are formulated with pharmaceutical-grade botanical ingredients that are designed to be both effective and gentle. We recommend starting with our Cleansing Complex or Pro-Heal Serum Advance+ for sensitive complexions.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's journey to your doorstep.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or used unless they are defective.
Do you offer international shipping?
Currently, we ship to a wide range of countries. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
Are iS Clinical products tested on animals?
No, iS Clinical is a cruelty-free brand. We do not conduct animal testing on our finished products or ingredients, and we ensure our suppliers adhere to the same ethical standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.