Returns & Exchanges
At iS Clinical, we are committed to your skincare journey and offer a 30-day return policy for products purchased directly from our official website to ensure your complete satisfaction.
Initiate Your Request
Contact our dedicated customer care team via email with your order number and the specific items you wish to return or exchange.
Prepare the Package
Carefully pack the products in their original clinical packaging, ensuring the items are securely cushioned to prevent damage during transit.
Affix Shipping Label
Apply the prepaid return shipping label provided by our team to the exterior of your package and drop it off at any authorized carrier location.
Receive Refund or Credit
Once our laboratory team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing